ONLINE SHOP FAQs
Delivery Zones
Our UK courier service covers England (excluding the Isle of Wight), Wales and mainland Scotland.
International shipping may be available for selected goods. If you require international delivery, please contact us at oldfieldsfarm@outlook.com with details of the goods you wish to purchase, and we will obtain a delivery quotation for you.
Local Delivery
A discounted local delivery service is available at checkout for addresses within a 12-mile radius of our cider mill and farm.
Please check the distance to your delivery address before selecting this option. We reserve the right to refuse discounted local delivery for addresses outside this radius.
If you are unsure whether your address qualifies, please contact us at oldfieldsfarm@outlook.com and we will be happy to confirm.
Isle of Wight Deliveries
Unfortunately, we are unable to accept online orders for delivery to the Isle of Wight. Due to limitations with our website, we cannot exclude this destination at checkout.
Any orders placed for delivery to the Isle of Wight will be declined and refunded in full, in accordance with our order acceptance terms.
We apologise for any inconvenience.
Delivery Charges
Delivery charges are calculated according to the number of cases or items ordered and the delivery service selected.
The applicable delivery charge will be displayed at checkout before you complete your purchase.
Order Confirmation and Acceptance
Once you have successfully placed an order, you will receive an automatic email acknowledging receipt of your order.
This acknowledgement does not constitute acceptance of your order. Your order is accepted when we send you confirmation that it has been dispatched or, for collection orders, that it is ready for collection.
All orders are subject to availability and our delivery restrictions. If we are unable to accept your order, we will contact you and arrange a full refund of any payment received.
We will not charge any additional delivery fees after an order has been placed without your agreement.
Shop Collection
Once your order has been processed, we will send you an email confirming when it is ready for collection.
Please wait until you have received this confirmation before visiting us.
If you would like to collect your order outside our usual opening hours, please contact us at oldfieldsfarm@outlook.com and we will be happy to arrange a convenient collection time.
Additional Delivery Instructions
If you have any additional delivery instructions or special requests, please add a note to your order on the 'My Basket' page before checkout.
We will do our best to accommodate your requests, although we cannot guarantee that all delivery instructions can be fulfilled.
When to Expect Your Order
UK Courier Delivery
Our UK courier service normally delivers on the next business day following dispatch.
Orders are reviewed for processing at 9am each business day. Orders placed after this time will normally be processed on the following business day. Orders are not processed over weekends or bank holidays.
Please note that processing does not guarantee same-day dispatch. Once your order has been dispatched, delivery is normally expected on the next business day.
Delivery times are estimates and may occasionally be affected by stock availability, courier delays or other circumstances beyond our control.
If we are unable to deliver your order within 30 days of purchase, and no alternative delivery period has been agreed, you will be entitled to the remedies available under your statutory consumer rights.
Local Delivery
For orders placed using our discounted local delivery service, we aim to deliver within 1–3 business days of your order being placed.
Business Days
Business days are Monday to Friday, excluding bank holidays.
If You Are Not at Home to Accept Your Order
UK Courier Delivery
If you are unavailable when our courier attempts delivery, they will normally provide notification with instructions for arranging redelivery or collecting your order from a local service point, depending on the courier's arrangements.
Please follow the courier's instructions to avoid further delivery delays.
Local Delivery
If one of our drivers is unable to deliver your order, we will attempt to contact you to arrange an alternative delivery time.
Where appropriate, we may agree a suitable safe place for goods to be left.
Age Restrictions
You must be aged 18 or over to purchase alcoholic products from our online shop.
By purchasing alcoholic products, you confirm that you are at least 18 years old and that the products are intended for an adult recipient.
We reserve the right to request proof of age where appropriate and to refuse an order or handover where age requirements cannot be satisfied.
Returns and Refunds
If You Change Your Mind
For most goods purchased through our online shop, you have the right to cancel your order without giving a reason within 14 days of receiving your goods, subject to any applicable legal exceptions.
To cancel your order, please contact us at oldfieldsfarm@outlook.com, clearly stating your intention to cancel and providing your order details.
If your order has not yet been dispatched, we will arrange a full refund.
If your order has already been dispatched, you must return the goods within 14 days of notifying us of your cancellation.
You are responsible for the direct cost of returning goods where you have changed your mind. Please ensure that returned goods are securely packaged to minimise the risk of damage during transit. We recommend using a tracked and insured delivery service and retaining proof of postage until your refund has been processed.
Where returned goods are damaged, we reserve the right to assess the circumstances and make any deductions permitted by law, including where goods have diminished in value due to handling beyond what is necessary to inspect them. If goods are lost or damaged during return transit, we will review the circumstances in accordance with your statutory consumer rights.
We will refund the cost of the returned goods, together with any applicable standard delivery charges, in accordance with your statutory rights. Where you cancel an entire order, this normally includes the original standard delivery charge. Additional charges for premium delivery services are non-refundable where a lower-cost standard delivery option was available.
For partial returns, the original delivery charge will not normally be refunded unless required by law.
Refunds will be issued using your original payment method, without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.
Our statutory cancellation policy applies to bottled cider and non-personalised merchandise, subject to any applicable legal exceptions. Electronic gift vouchers may be subject to different cancellation conditions, depending on whether they have been redeemed and whether their supply has begun with your express consent. Any applicable restrictions will be clearly communicated at the time of purchase.
If You Receive Damaged or Faulty Goods
Please contact us as soon as possible if your order arrives damaged or if you discover any faulty goods.
Where possible, please include your order details and photographs of the affected products and packaging to help us investigate and resolve the issue promptly.
We will arrange an appropriate replacement or refund, at no additional cost to you, in accordance with your statutory rights.
If Items Are Missing from Your Order
Please contact us as soon as possible if any items are missing from your order or if your order has not arrived as expected.
We will investigate and arrange for any missing items to be supplied or refunded, as appropriate.
If Your Order Is Lost in Transit
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate with our courier.
Where an order is confirmed as lost in transit, we will arrange a replacement free of charge, subject to stock availability, or issue a refund where appropriate.
Contact Us
For any questions regarding orders, deliveries, collections or returns, please contact:
Oldfields Cider Co Ltd
Oldfields Farm
Worcestershire
WR15 8JX
Email: oldfieldsfarm@outlook.com
We will be happy to help.
Nothing in this policy affects your statutory consumer rights.